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Support Services |
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We
provide telephone and web support options, customized
to meet the needs of our clients.
At ISG
we have a wide range of applications
for various target industries. Once the application
is installed on servers at the client site and
initial checks are completed, comprehensive training
is extended to end users. Once the end users are
trained to use the application effectively, we
have a follow-up action in terms of close monitoring
of the system and applications. This ensures immediate
response to issues. All these tasks are handled
by our Support and Training team.
Our technical
infrastructure boasts of high-end servers,
a high-end machine and ISDN lines
for easy and fast communication.
You can count
on us because…
We are there for you, at the time when you need
us.
We can be contacted :
- On the net, with MSN
Messenger and Google
talk during office hours.
- On the phone,
we are contactable during office hours.
- On the emergency mobile,
our support personnel are available 24 hours.
- On the Email,
we promise a 24-hour response time for most
problems.
- In person,
if the problems are unresolved by any of the
above ways, our personnel will be there as soon
as possible.
- Our aim is zero-down
time for your businesses.
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